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Returns and Refunds Policy

We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund or exchange a product provided the item complies with our terms below (these terms fully comply with the Distance Selling Regulation, which gives consumers buying by mail order the right to examine and test items as they would in a shop).

You have the right to cancel your order within 7 working days from delivery. You must notify us in writing (including fax or e-mail) within seven days (starting on the day after the goods are delivered to you) to arrange their return. A returns notification number will be issued which you must include when returning the goods.

You must organise the return of the unwanted items at your expense and risk. Where possible please use a recorded delivery service where a signature must be obtained to avoid delay and loss of your parcel. Returns cannot be accepted without the prior authorisation and an issued returns notification number. The returns authorisation is valid for up to 14 days only. Unwanted items sent back without prior returns authorisation will be returned back to you.

The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received 'as new' and in re-saleable condition. Please note: Original delivery costs will be refunded only if the item is faulty, damaged in the initial delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay 'return' carriage unless an item is faulty, or it differs in any way from the advertised goods.

The address to which goods should be returned is:

F.A.O. The Returns Department

Lawnflite

E P Barrus Ltd

Launton Road

Bicester

OX26 4UR

Telephone No: 01869 363641

E-mail address: customerservices@lawnflite.co.uk

It is our aim to process returns and refunds as quickly as possible. Therefore to ensure this please remember to quote your Returns Notification Numbers in/on your parcel.

 

Faulty Goods

All products are guaranteed. If any item is found to be faulty please contact our customer services team on the above email address/telephone number immediately, where we will endeavour under our warranty system to affect repair. If it is not possible to repair we may then offer you an exchange or a monetary refund dependant on the nature of the problem. All our products have a minimum of a 1 year warranty. Please note: Original delivery costs will be refunded only if the item is faulty, damaged in delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay 'return' carriage unless an item is faulty, or it differs in any way from the advertised goods.

Complaints

E.P. Barrus Ltd, the owner of Lawnflite.co.uk has achieved the highest quality standard in the commercial world, ISO 9001:2000, however on the rare occasion that we do receive a complaint about one of our products or service, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally complaints should be made in writing and sent to the address above where we will respond to your complaint as soon as possible.

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